At Ivanov Leap, we want you to shop with confidence and enjoy a smooth, worry-free experience. If for any reason you are not fully satisfied with your purchase, our Return & Refund Policy outlines the process for returns and refunds.

Eligibility for Returns

Items may be eligible for return if they are unused, in their original condition, and returned with all packaging and tags intact. Returns must be initiated within 30 days of delivery.

Non-Returnable Items

Certain items may not be eligible for return, including customized or clearance products. Products damaged due to misuse or neglect are also not eligible.

Return Process

To request a return, please contact our support team at support@ivanovleap.site with your order details. Once approved, you will receive return instructions. Customers are responsible for return shipping unless the item arrived damaged or defective.

Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 7 days of delivery. We will arrange a replacement or issue a full refund after reviewing the claim.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5 to 10 business days.

Late or Missing Refunds

If you have not received your refund after the processing time, please check with your bank or credit card provider. If the issue persists, contact us for further assistance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for assistance.

Order Cancellations

Orders may be canceled within 24 hours of placement for a full refund. After this window, cancellations may not be possible as items may already be in processing or shipped.

Contact Us

For any questions or concerns about returns and refunds, please reach out to us:

Address: 1590 NW 10th St, Bell, FL 32619, USA
Email: support@ivanovleap.site
Phone: +1 321 427 0633